Quality Policy.

Total Customer Satisfaction is our fundamental objective:

• Every employee at Ellison Surface Technologies recognises that 'serving the customer' is the most important ingredient in our success.
  
  
• We will continuously strive to provide innovative quality products to enhance our customers' long term profitability and growth through understanding and anticipating their future needs.
  
  
• All employees are committed to the development and strengthening of partnerships with internal and external customers and suppliers.

Customers and Suppliers will find that:

• We listen and respond to their needs
• We keep our promises
• We work with them to resolve problems
• We are a business partner they can rely on

Our products will meet all International Standards and Customer Requirements for performance, quality, reliability and safety.

The Management Team will ensure that an effective Quality Management System is in place, supported by the necessary resources and that this policy is known and communicated to all employees.

The Quality Policy and Quality Objectives are reviewed for continuing suitability during the regular Management Review meetings.